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Why they're looking for artificial intelligence

Published 6-Nov-1987 in the Denver Post
Copyright ©1987 by Ed Quillen. All rights reserved.

In the midst of proposed lay-offs and cutbacks in city services, Denver Mayor Federico Peña has received considerable criticism over his decision to purchase a $5,500 computer, along with $2,200 worth of programs. This is necessary, his office says, to keep track of a busy mayor's appointments.

Many active people manage to keep their schedules with nothing more sophisticated than a $4.95 datebook from an office-supply store.

I'll use any excuse to fiddle with my computer while pretending that I'm working, and I've never found any need to purchase $20 worth of software, let alone $2,200 worth, in order to remember that Tuesday is Column Day, that Wednesday is Help-Martha-Fold-Laundry-While-Watching-Movies Night (video rentals are $1 apiece at the local shop on Wednesdays), and that Friday is Find-Someone-Else-to-Buy-Beer Afternoon.

But I'm certainly no expert on computers, so I felt fortunate last weekend to spend several hours with two experts -- people who count in hexadecimal, dream in assembly language and converse in masked interrupts and BIOS calls. I can't use their real names here, so I'll call them Max Byteroom and Ada von Puschenpop.

Why would you need a $2,200 program to manage the mayor's schedule? I asked. If it has to be done on a computer at all, couldn't you just buy a $500 Tandy 102 laptop computer, the kind a lot of reporters use, which has a scheduling program built in?

Ms. Von Puschenpop explained that that wasn't appropriate. You have to understand that Mayor Peña not only looks like the prototypical yuppie power user, but he also wants to maintain his standing with that important segment of society.

He can't do that, she continued, with some cheap and efficient solution -- it would ruin his image. Far better for him to get a new IBM PS/2 system and manage his schedule with a series of complex and bizarre Lotus 1-2-3 macros and templates. In that culture, if you can't do it in Lotus, you shouldn't be doing it.

Byteroom, however, disagreed with her. You'll never manage the mayor's schedule with a mere spreadsheet. His needs are much more complicated than making sure he hasn't arranged to be in two different places at 10 a.m. on a given Friday.

How's that? we both asked him.

Here's an example, Byteroom explained. Suppose two people -- we'll assign them as A and B -- both desire appointments at the same time. Now, A is a run-at-the-mouth braggart you can't stand, but he gave $10,000 to your last campaign. B is a decent, co-operative man whose support you need in order to chicane the public into approving an unprofitable convention center. However, B actively supported Bain last spring. Now, which one should get to meet with the mayor?

Von Puschenpop conceded that such problems lay well beyond a spreadsheet's capabilities, and Byteroom pointed out that sophisticated schedule-management software could have a wealth of other applications.

Once we get the Spitbol language ported to the Intel 80386, Byteroom continued, we can apply a predicate calculus in pattern-matching with weighted parameters. We'll get true decision-making capabilities that extend beyond schedule management.

Want to know where the new airport should go? Or how to persuade people that using garbage trucks to pack the snow on their streets is better than snow removal? Or how to convince people to improve the air by taking buses when you've got an official car and driver? How does one back out gracefully after announcing that the streets will be salted when nobody wants that corrosion on their cars? Is there a way to compel the public to support Two Forks?

I objected before he could catch his breath. I don't understand, I complained. Isn't that what a mayor is elected for? To make decisions when necessary, to provide leadership on public issues? Why are you turning to computers and the complex algorithms of artificial intelligence when there's a person that's supposed to be doing all that?

You're right. You don't understand, von Puschenpop replied. The reason we're working so hard on artificial intelligence for the mayor's office is that we've had so much trouble finding any natural intelligence in there.


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