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McCain's technology

Published 9-Aug-2008 in The Denver Post
Copyright ©2008 by Ed Quillen. All rights reserved.

Sen. John McCain, the presumptive Republican presidential nominee, recently confessed that he had not figured out how to use the Internet, and instead relied on his wife and various aides to handle tasks like e-mail and reading political web sites and blogs, as well as viewing newspapers on-line.

McCain says he prefers reading the traditional way, as do I. After all, it's a newspaper, not a news-screen. Although I've been using computers and associated communication devices for years, starting with an Osborne and a 300-bps modem in 1984, I feel a certain sympathy.

For years I resisted getting a cell phone. Regular telephones are sufficiently annoying, generally ringing when you're busy doing something else. Why carry that aggravation around with you?

But one of our daughters in Oregon cut her landline, and found it cheaper to just add us to her company's family plan. So far, so good. We can talk to her and she can talk to us.

But sometimes I push the wrong buttons -- easy to do since the buttons so tiny that my fingers can hit four of them at once -- and find myself taking pictures. Look, if I want pictures, I'll use a camera.

And I get complaints that my voicemail box is full so people can't leave messages. According to the manual, I need a password to access my voicemail. But nowhere can I find how to set the password. My daughter suggested I go to the local outlet for this cell company for instruction. That's just how I want to spend a couple of hours that might otherwise be devoted to productive work. Or unproductive but pleasant dog-walking or reading. Isn't this supposed to be a tool that improves my productivity, rather than yet another set of skills to develop that will be obsolete when a new model comes along?

We just got back from a week in Oregon, visiting our daughters and new grandson (who is, of course, the most charming and cute baby there ever was). The last time we flew was about two years ago. This time around, there was something new -- self-check-in with touch screens.

I wanted to shout something like Hey, I paid for a ticket. If I wanted to do all this stuff myself, I'd take flying lessons. But given all the security at airports these days, I kept it to myself and we managed without unduly delaying the unfortunate folks behind us. However, I have to confess that I'm getting more and more perturbed by this do it yourself society.

Oregon, as you may know, does not allow you to pump your own gasoline, presumably for safety reasons. I thought it would be nice not to have to navigate through those pay inside and pay outside buttons.

The rental car kept warning us about low tire inflation. I asked the gas-station attendant to check the tires. They don't give us tire gauges, he said. This guy is entrusted with our safety as we sit among thousands of gallons of an explosive liquid, and he can't be trusted with a tire-pressure gauge? If they're forcing us to pay for full service, why don't we get full service?

Apparently, even if an entire state prevents people from pumping their own gas, you still can't escape do it yourself America. Nor does there seem to be any way to avoid constantly re-learning how to perform mundane tasks like paying bills or using a telephone. And if John McCain wants to focus on campaigning instead of trying to keep up with a tech world where what you learned last year is often useless this year, then I understand perfectly.

But he doesn't phrase it that way, and when McCain says his wife and staff take care of such matters, he sounds ridiculously over-privileged. Most of us are forced to keep up or drop out, since we can't afford to hire people to handle the ever-changing world where we have to do more and more ourselves. And so he ends up sounding dangerously out of touch.


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